At Condom Zone, your satisfaction is our top priority. We stand behind the quality of our premium adult products, including high-quality condoms, innovative sex toys, and other sexual wellness products. If you are not completely satisfied with your purchase, please contact our customer service within 30 days of receipt to initiate a return or exchange. All returned items must be unused, in their original packaging, and in the same condition as when purchased. Due to health and safety concerns, items such as opened or used products, intimate care items, and hygiene-related products are not eligible for return. For eligible returns, please include your original receipt or proof of purchase. Once your return is approved, we will provide you with a return shipping label or detailed instructions on how to send your package back. Refunds will be processed upon receipt and inspection of your return, with credits issued to your original method of payment within 7-10 business days. If you made an in-store purchase, please visit one of our four locations with your receipt to complete the return or exchange process. We reserve the right to modify this policy at any time without prior notice. For any questions or further assistance, please don’t hesitate to reach out to our friendly team.